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Lunch
$0.00
 

SIGNING UP

 

1. How do I sign up?

 

2. I forgot my username and password.

 
 

3. My username and password does not work.

 
 

4. How do I edit my personal information?

 
 

ORDERING

 

5. How do I order?

 
 

6. How long does it take to receive my order?

 

7. How do I know if my order was received?

 

8. Can I change or cancel an order?

 

9. If an item is not available, do you make substitutions?

 

10. What if I am not satisfied with your service or products?

 

11. There are menu items in the store, but not on the web, why?

 

12. When can I place my order?

 

13. How do I purchase gift cards?

 

14. What are Quick Picks?

 

PAYMENT OPTIONS & BILLING

 

15. How do I change my payment option?

 

16. What payment methods do you accept?

 

17. My company is tax exempt, how do I make sure I am not taxed?

 

18. I have a charge on my statement that i'm not familiar with, who can I contact to resolve this?

 

DELIVERY OPTIONS

 

19. How can I change my delivery options?

 

20. What are your delivery options?

 

21. Where do you deliver?

 

22. Can I pick up my order from your store?

 

23. Is there a charge for delivery?

 

24. What is our gratuity / tips policy?

 

JOBS & INVESTMENT OPPORTUNITIES

 

25. How can I apply to work with our company?

 

26. Do you offer any franchise opportunities?

 

PRODUCT INFORMATION

 

27. Where can I find nutritional information?

 

28. Where can I find ingredient listings?

 

CORPORATE ACCOUNTS

 

29. Do you offer Corporate Accounts?

 

SERVICES & PROPOSALS

 

30. I have a product or service that you may be interested in, who do I contact?

 

31. Does your company offer charitable donations?

 

32. I have a property that I believe your company would be interested in, who do I contact?


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  1. How do I sign up?
Simply click here to begin the registration process. Alternatively, you can click on "Register" on the top right of your screen or click on "Sign Up" on our main page.

 
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  2. I forgot my username and password.
No problem. Click here to access our password retrieval page or click on "I forgot my password" on our member login page. This page will ask you to enter your e-mail and ask you to type in the characters you see on the screen. We will then e-mail the password to the e-mail the account was originally set up with. Still having trouble? Feel free to contact us at customerservice@paxventures.com or call us at T:212.397.7300 ext. 29 and we will get you up and running in no time!

 
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  3. My username and password does not work.
If your username and password is not working, try these steps first.

1.) Check that your caps lock button is not on. Passwords are case sensitive. (So if you entered your pw as "passWord", you would have to enter "passWord" with a capital "W".)
2.) Check to make sure that your username is correct. Your username should be your e-mail address you used to register your account with. (ie: Johndoe@testemail.com) Also, make sure that there are no spaces before the e-mail address.

If you are still having trouble, not to worry, call us at T:212.397.7300 ext. 29 or e-mail us at customerservice@paxventures.com and we'll help you immediately.

 
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  4. How do I edit my personal information?
1.) Sign in / Login
2.) Click on "My Account" on the top right of your screen or on the top menu bar.
3.) The next page will allow you to edit your personal information, store location, manage quick picks, shipping & payment options, e-mail options, login & password and more. Just make sure you click on the "update" button when you make any changes. As always, should you need any assistance, feel free to contact us at T:212.397.7300 ext. 29.

 
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  5. How do I order? (You can follow the below steps, or call us at T:212.397.7300 ext. 29.)

We have two menus to order from:
Online Retail Menu - For individual/group breakfast or lunch meals
Online Catering Menu - Meals for the office or casual events, usually 6 people or more.

Online Retail Menu
1.) Sign in / Login
2.) Browse our menu using the top menu navigation.
3.) Click on the products you would like to order and click on the button 'add to cart'.
4.) Once you are finished adding your products to your cart or bag, click on 'proceed to checkout' button when it is available or click on the 'view order' text on the top right of your screen.
5.) After you click on 'view order', you will be sent to the "Your Order" page. *Please Note: For customers with a corporate account, you will see an account selection page prior to the "Your Order" page.
6.) After your review your order for accuracy, click on the button "Begin Checkout".
7.) You will now be in the Checkout Step 1 of 2 page - Shipping & Payment. Please select your desired delivery option, time of delivery and payment type. Then click on the button, "Proceed to Next Step".
8.) You will now be sent to Checkout Step 2 of 2 page - Place order. Review the contents of your order one last time and when you are ready, click on the button "Place Order".
9.) You will then be sent to the order confirmation page that will display your Order Number, Delivery time, Store Location, payment method & order total. You will also be given the option to add items to your quick picks. You should now receive an e-mail confirmation and your order will now be processed for pickup or delivery.
For more information on quick picks, click here.

Online Catering Menu
1.) Sign in / Login
2.) Browse our menu using the top menu navigation.
3.) Click on the products you would like to order and click on the button 'add to cart'.
4.) Once you are finished adding your products to your cart or bag, click on 'proceed to checkout' button when it is available or click on the 'my cart' text on the top right of your screen.
5.) After you click on 'my cart', you will be sent to the "Your Order" page. *Please Note: For customers with a corporate account, you will see an account selection page prior to the "Your Order" page.
6.) After you review your order for accuracy, click on the button "Begin Checkout".
7.) You will now be in the Checkout Step 1 of 2 page - Shipping & Payment. Please select your desired delivery option, time of delivery and payment type. Then click on the button, "Proceed to Next Step".
8.) You will now be sent to Checkout Step 2 of 2 page - Place order. Review the contents of your order one last time and when you are ready, click on the button "Place Order".
9.) You will then be sent to the order confirmation page that will display your Order Number, Delivery time, Store Location, payment method & order total. You will also be given the option to add items to your quick picks. You should now receive an e-mail confirmation and your order will now be processed for pickup or delivery.

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  6. How long does it take to receive my order?
Generally, orders are approximately delivered in 20 - 30 minutes. Please note that weather and other factors may delay delivery, but we will inform our customers if an order is delayed.

 
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  7. How do I know if my order was received?
After an online order is placed, our website will send an e-mail confirmation to the e-mail address provided during the registration process. The e-mail will include a summary of your order, order number, delivery time and total. If you do not receive an e-mail confirmation, feel free to call us at T:212.397.7300 ext. 29 and we will assist you further.

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  8. Can I change or cancel an order?
Cancellations can be made at the discretion of the general manager. To request a cancellation, please call us as soon as possible at T:212.397.7300 ext. 29 and we will do our best to accommodate your request.

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  9. If an item is not available, do you make substitutions?
Our employees are instructed not to make substitutions to your order unless proper authorization is given from our customers. We will attempt to contact you via phone and e-mail in order for us to proceed with your order.

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  10. What if I am not satisfied with your service or products?
If you are not satisfied with an item, we encourage you to write to us about your experience at customerservice@paxventures.com. We read and respond to every e-mail and you will be given our individual attention. If you don't want to e-mail us, feel free to chat with us at T:212.397.7300 ext. 29.

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  11. There are menu items in the store, but not on the web, why?
Our online ordering menu offers products that all of our stores carry. Some of our locations offer unique items that other locations do not carry. We try our best to add all these unique offerings to our online ordering website, but sometimes we cannot add an item to the menu because we are technically limited or we overlooked the particular offering. Feel free to email us at customerservice@paxventures.com with the item you would like to see on our online ordering website.

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  12. What time can I place my order?

Breakfast Orders:
You can start placing your order anytime between 7:00AM-10:59AM, Monday-Friday.

Lunch/Snacktime Orders:
You can start placing your orders anytime between 7:00AM-4:00PM, Monday-Friday. You can pre-order your lunch as early as 7:00 AM the same day, but the earliest delivery time available is 11:00 AM for Lunch orders.

Please note: For certain breakfast orders with egg products, we recommend placing your orders prior to 10:59 AM in order to ensure delivery. Our breakfast grill generally closes around 11:00 AM to make room for our Lunch stations.

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  13. How do I purchase gift cards?
Gift Cards can only be ordered over the phone. Call us at T:212.397.7300 ext. 29 to place your gift card order.

Additional info:
MINIMUM: There is a $10.00 Minimum per gift card.
PAYMENT METHODS: We accept credit cards & cash on delivery or pick up.
DELIVERY: We can mail the gift cards via standard U.S.P.S. mail, or we can have them available for pick up at any of our locations.

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  14. What are quick picks?
Quickpicks is a feature we offer on our website that allows you to re-order qualifying items without having to navigate through our menu again. After placing your order you will have the option to add the items you have purchased to your quick picks list. This way, the next time you come back we'll remember you and your favorite meals!

Please Note: You can only add items to your quick pick list after you have ordered the particular item. You can add items to your quick picks list on the page that immediately follows the place order page. This page is also called the order confirmation page. It generally tells you that your order has been placed and provides details of your order, as well as the option to add items to your quick picks list. Also, not all products are available to add to your quick picks list due to item availability (ie: Soups).
Should you have any questions, feel free to contact us at 212.397.7300 ext. 29 or e-mail us at customerservice@paxventures.com

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  15. How do I change my payment option?
1.) Sign in / Login
2.) Go to "My Account"
3.) Click on "Shipping & Payment Options". Within this page, you are able to edit your primary shipping method, edit your primary payment method and edit/add/delete your credit card information.

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  16. What payment methods do you accept?

Online Retail Menu:
- Cash on delivery or pick up
- Corporate Account
- Credit Card (AMEX, MASTERCARD, VISA, DINERS)

Online Catering Menu:
- Cash on Pick Up orders
- Corporate Account
- Company Check
- Credit Card (AMEX, MASTERCARD, VISA, DINERS)


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  17. My company is tax exempt, how do I make sure I am not taxed?
We recommend to all of our tax exempt customers to open up a free corporate account. With a corporate account, we can enable tax exemption automatically to your orders. If you do not wish to open up a corporate account, please fax your tax exempt form to T:917.591.9162 and we will credit the tax to your credit card or adjust your order to remove the tax. For more information, please call us at T:212.397.7300 ext. 29.

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  18. I have a charge on my statement that i'm not familiar with, who can I contact to resolve this?
Please review the following frequent questions & answers that may help you, if not, feel free to call us now at 212.397.7300 ext. 29.

Question #1. I see a $1.00 charge on my statement.

Answer #1: The $1.00 is not a charge that we collect, it's a $1.00 authorization that is placed on your credit card to check if the card is valid. Once we receive a response on whether or not the card is valid, the $1.00 authorization is immediately voided. The $1.00 will settle back into your available credit or available balance within 1 - 3 business days, varying upon our credit card processing times and the card issuing bank. The $1.00 authorization occurs when you enter your credit card on our website. If you want to avoid the $1.00 authorization process, you can choose to save the card to your account.

Please Note: You can only save up to 3 cards on your account. If you would like to add another card, you would have to delete one of the 3 cards in your account. To do this, please see Question #15. How do I change my payment options?.

Question #2: I have a few charges on my online statement that I would like explained, who should I contact?

Answer #2: You can call us at 212.397.7300 ext. 29 and we will address any issues immediately.

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  19. How can I change my delivery options?
1.) Sign in / Login
2.) Click on "My Account" on the top right of the screen or the top middle of your screen.
3.) After clicking on "My Account", please click "Shipping & Payment Options". Within this page, you are able to edit your primary shipping method, edit your primary payment method and edit/add/delete your credit card information.

To change your delivery addresses on file, Please click on the "Personal Information" link within the "My Account" page.

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  20. What are your delivery options?
Our delivery options are in-store pick-up and delivery.

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  21. Where do you deliver?

Retail Menu
All of our stores are located in Manhattan. Our stores generally deliver within 2-4 blocks of the store address. Please click here to find the nearest location near you or contact us for help, T:212.397.7300 ext. 29 .
Don't see a store on our locations page? Call us at 212.397.7300 ext. 29 for more information.

Catering Menu
We deliver to the entire island of Manhattan.

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  22. Can I pick up my order from your store?
Yes, you can pick-up your order at the location you choose in step 1 of 2 of the checkout process.

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  23. Is there a charge for delivery?
No, there Is no charge for delivery.

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  24. What is our gratuity / tips policy?
Our Customers are under no obligation to tip. However, traditionally delivery personnel tips range from 10 to 20 percent of the order total.

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  25. How can I apply to work with your company?
You can apply for a job by visiting any of our locations in Manhattan to request an application. Once you complete your application, we ask all applicants to attach their resume with the complete job application and submit it to the general manager of the store.

For a list of locations, please visit our locations page here.

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  26. Do you offer any franchise opportunities?
No, we are a privately owned company and we do not offer franchise programs. In the event that we do offer franchise programs, please e-mail us at customerservice@paxventures.com to submit your contact information.

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  27. Where can I find nutritional information?
Nutritional information can be found within each menu item. Simply click on the item and click on the 'nutritional info' link or visit our nutritional information page here.

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  28. Where can I find ingredient listings?
Ingredients can be found within each menu item. Simply click on the item and click on the "ingredients" link. If there is no ingredients link, please contact us to request this information.

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  29. Do you offer Corporate Accounts?
Yes, we offer corporate accounts at no monthly service fees. Please visit our corporate account website here for more information or call our corporate account department at T:212.397.7300 ext.20.

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  30. I have a product or service that you may be interested in, who do I contact?
Due to the number of service proposal inquires, we only accept new service proposals through e-mail. Please e-mail us at customerservice@paxventures.com. If we are interested in your services, we will contact you.

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  31. Does your company offer charitable donations?
We have offered charitable donations in the past. We ask if you can send information about your organization to customerservice@paxventures.com.

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  32. I have a property that I believe your company would be interested in, who do I contact?
We accept real estate listings via e-mail only, please send us your contact information as well as any material on the location to: customerservice@paxventures.com

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